Support Services

"On Demand & In Demand"
Total Support, Anytime and Anywhere		 But I need support now - Help!

BERACHA Support Services offer support for:

Beracha’s Support Services provide Total Support! Anytime - Anywhere bullet10red.jpgWeb bullet10red.jpgPrinters bullet10red.jpgSoftware
bullet10red.jpgDesktop bullet10red.jpgCopiers bullet10red.jpgApplications
bullet10red.jpgGraphics bullet10red.jpgServers bullet10red.jpgNetwork
bullet10red.jpge-Mail bullet10red.jpgRouters bullet10red.jpgDatabases
bullet10red.jpge-Newsletter bullet10red.jpgSwitches bullet10red.jpgBack-ups
bullet10red.jpgWarranty Mgt. bullet10red.jpgWireless bullet10red.jpgDisaster Recovery

All Clients have unlimited access to toll-free telephone, e-mail, Instant Messaging and Skype Support. Upon a brief triage of your problem, we will resolve problems, provide training, answer questions, and furnish technical advice.

Beracha’s Support Services provide Total Support! Anytime - AnywhereAnother option is for our Customer Service Representatives (CSRs) to take full remote control of the user's network, device, PC or laptop. Before a CSR may shadow a user's session or be granted control of a user's desktop, they must be given explicit permission by both a verbal confirmation as well as visual confirmation by clicking the appropriate dialog box on a screen provided by Beracha’s exclusive PCRx remote support software.

BERACHA Support Features Include: 

  • 24 x 7 x 365 Availability
  • 3-Tier Support System for maximum effectiveness and value
  • Guaranteed quick response times
  • Desktop Support / Network Support in the US and 62 Countries
  • Wide support coverage (at home, while traveling, and abroad)
  • Incident tracking system with client reporting (As support requests are submitted, each becomes a tracked case recording the user who made the request, time of request, nature, priority, resolution, etc.)
  • Contracted escalation policy
  • Training for New Hires

BERACHA
"Serving Those Who Serve"