Frequently Asked Questions - Technical Tips

Listed below are some tips that may assist you in troubleshooting when using this site.

This site works best for users utilizing Microsoft Internet Explorer or Netscape web browsers versions 4.7 or higher.

Cookies
This site makes use of cookies. Please make sure you have enabled cookies on your web browser. To enable cookies:

•  Internet Explorer 6.0  
  1. from the Tools menu, choose Internet Options
  2. click on the Privacy category
  3. use the slider to adjust your cookie settings to "Accept All Cookies"
  4. click on the OK button at the bottom of the Privacy Options window
  5. click on the OK button at the bottom of the Internet Options window  
• Internet Explorer 5.0  
  1. from the Tools menu, choose Internet Options
  2. click on the Security category
  3. click on the Internet icon, and then click on Custom Level
  4. another window will appear entitled Security Settings
  5. scroll down and locate the subsection entitled Cookies
  6. click on the circle to the left of the word "Enable" under Cookies
  7. click on the OK button at the bottom of the Security Options window
  8. click on the OK button at the bottom of the Internet Options window  
• Netscape 6.0  
  1. from the Edit menu, choose Preferences
  2. click the Privacy & Security category, choose Cookies (If no subcategories are visible, double-click the category to expand the list.)
  3. click on the circle to the left of the words "Accept all cookies"
  4. click the OK button at the bottom of the window  
• Netscape 4.7  
  1. from the Edit menu, choose Preferences
  2. click the Advanced category
  3. click on the circle to the left of the words "Accept all cookies"
  4. click the OK button at the bottom of the window  

JavaScript
Enabling Java Script will further enhance your experience on the site. To enable JavaScript:

•  Internet Explorer 6.0  
  1. from the Tools menu, choose Internet Options
  2. click on the Security category
  3. locate the Custom area of the Security category
  4. click the Custom Level button
  5. another window will appear, entitled Security Settings
  6. scroll down to the Scripting section of the Settings window
  7. select the Enable radio button under Active Scripting
  8. click on the OK button at the bottom of the Security Options window
  9. click on the OK button at the bottom of the Internet Options window  
• Internet Explorer 5.0  
  1. from the Tools menu, choose Internet Options
  2. click on the Security category
  3. click on the Internet icon, and then click on Custom Level
  4. another window will appear, entitled Security Settings
  5. scroll down and locate the subsection entitled Scripting
  6. click the circle to the left of the word "Enable"
  7. click the "Yes" button to the question "Are you sure you want to change the security settings for this zone?"
  8. click on the OK button at the bottom of the Security Options window
  9. click on the OK button at the bottom of the Internet Options window 
• Netscape 6.0 & 4.7  
  1. from the Edit menu, choose Preferences
  2. click the Advanced category
  3. check enable Java and check enable JavaScript  

AOL Users
For AOL 4.0 users, if you have already enabled cookies and JavaScripts, you may need to upgrade to AOL 5.0 or higher.

Mac Users
For Mac users utilizing Internet Explorer 4.5, you may need to switch your web browser to Netscape or try Internet Explorer 4.7 or higher.

Formatting is a funny thing. When things are copied from Word, it’s kind of like “Forrest Gump” and his box of chocolate . . . you never know what you’re gonna get. It can be done – but often it’s best to just type in the items yourself.

One thing I noticed when copying over tables is that sometimes it will require a particular height such as 278 pixels (or other number). So no matter how many times you eliminate extra space – the height requirement stays the same.

As to “spaces” coming and going. Some of the paragraphs add extra space at the end of the paragraph. This often happens after changing things such as copying new text, or adding and removing line, etc. When it’s saved, the system will sometimes add in extra space for each “paragraph” (carriage return). But then when you hit edit again, it will move that extra space out and it ends up at the bottom of that section. The best thing to do in that scenario is find the absolute end (preferably outside of a table), and then hit “delete” as many times as needed to remove excess spaces. Another more accurate way is in the html itself. But if you’re not sure about html code – I would not suggest that. If you have tried to delete the extra space – and still are unable to get it removed – just let us know exactly where the problem is and we can go into the code and remove the excess paragraph spaces. They typically look something like this: After the end table tag - you’ll see several p align=left . But like I said – if you’re not comfortable with html – we can help with that.

Another "trick" when dealing with spaces is this. Let's say you enter a "carriage return" and it goes down "2 spaces". That is normal. It's a paragraph space. But in this case, you'd like there to be only "1 space" so that your next line is directly under your first line. To make that happen, just hold down your Control Key while pressing your Enter key. This should create only one space.

Sometimes you will try to add space and it won’t take. This again, is usually because of Word backend formatting issues. Often when copied, Word will give a paragraph (or sentence) a margin of “0” – so no matter how many times you hit your carriage return – the margin is still “0”. So one solution is to simply delete the entire offending section and begin typing it within the system. Another is to use an “invisible graphic” to add space where you want it. If you go into your Image Manager – under “common” – you will see a box that is the same color and the background of your webpages. Insert that box wherever you want space and change its size (using the height and width) to control just how much space you want it to become.

If you're a person who like to work quickly off the keyboard rather than jump to your mouse all the time, below are some tips and shortcuts for using your keyboard. For use in Microsoft.

Let's start with the WinKey. This is the key with the backwards Windows flag or logo on it, which you may not have, depending on your keyboard.

Using the keyboard, you might find these useful.

Here are some shortcuts for Microsoft Word.

And when you do need to use the mouse, here are some shortcuts for it.