Frequently Asked Questions - Email
Q: I can receive email but I cannot send. I get this message "The message could not be sent because one of the recipients was rejected by the server. Server Response: '553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)'"
A: First check your SMTP settings. Some Internet Service Providers require you to use their settings. If that's not the issue, then it's probably because you need to turn on the authentication for outgoing messages? This message is typical for when people try to use the SMTP server without the authentication.For help in setting up your authentication go to GO TO SMTP AUTHENTICATION.
Setup Outlook on the same computer as your Outlook Express and run Outlook.
- Import and Export.
- Select "Import internet mail and addresses" on the popup dialog. Click Next.
- Select "Outlook Express 4.x, 5.x, 6.x. Click Next.
- Click Finish.
This will import the mail settings and contacts.
Q: How do I setup up or change my email account for SMTP Authentication?
A: This instruction pertains to those customers who are using their domain (mail.yourdomain.com) as their SMTP (Outgoing Server) Information in their email accounts. For instance, if you have a tqinet email account and within your email account settings for your SMTP you have listed “mail.tqinet.com”. If you are using road runner, fuse, earthlink, adelphia, or servers other than your domain as your SMTP (Outgoing Server) setting, then this message does not apply to you.
If you are using MS Outlook versions 2002 or 2003, the following instructions and screencaptures help illustrate how to make this critical change in your Outlook email settings.
If you are using an earlier version of MS Outlook, the following instructions and screencaptures will still be helpful because the process will be essentially the same, but you will need to locate your Authentication in a different location of Outlook.
Follow the same procedure for each email account you have in your Outlook.
This authentication is necessary as we stay SPAM compliant and to help fend off SPAM, SCAM, FISH, and VIRAL attacks.
INSTRUCTIONS
Open Outlook
Go to
Tools -->
Email Accounts -->
Select View or Change an Existing Email Acct -> Next
Select the email account you wish to edit
Click "Change" -->
Click "More Settings" -->
Click the Outgoing Server tab at the top -->
Check mark the "My outgoing server (SMTP) requires authentication" -->
and then select "Use same settings as my incoming mail server". -->
Click OK.-->
Click Next -->
Click Finish.
Close Outlook and Re-Open to ensure changes have taken place.
What is the difference between “AutoPreview” and “Preview Pane”. These are settings in your Outlook under View. Does it matter which one I use?
“AutoPreview” shows the Subject and the first few lines of a message. Usually this is enough information to indicate if this is an email to keep or dispose of.
The “Preview Pane” however, is a separate window pane in which you are able to read your entire email without clicking open the email. This may seem convenient, and therefore, many people use this setting. HOWEVER, the danger is this: once an email shows up in the Preview Pane, it IS considered open and therefore, any virus, spam, phish, etc. that was attached TO that email has now been activated – just as if you double-clicked it open. Therefore, we always recommend “AutoPreview” instead.
This instruction pertains to those customers who are using their domain (mail.yourdomain.com) as their POP3 (Incoming Server) and SMTP (Outgoing Server) Information in their email accounts. If you are using road runner, fuse, earthlink, adelphia, or servers other than your domain as your SMTP (Outgoing Server) setting, follow the instructions except for the section on "Outgoing Mail Server". You will need to contact your ISP to receive SMTP setting instructions/information.
If you are using MS Outlook Express, the following instructions help explain how to make this critical change in your Outlook email settings.
Follow the same procedure for each email account you want to add into your Outlook.
Instructions
Open Outlook Express
Go to
Tools -->
Select Accounts
Select Add --> Mail…
Enter Your Name; this is the name you wish to be displayed to those who receive your emails.
Click Next -->
Enter Your Email Address
Click Next -->
Enter the “Incoming Mail” Server; this will be "mail.yourdomain.com" - something like "mail.mavb.org" or "mail.tqinet.com", etc.
Enter the “Outgoing Mail” Server; this could be the same as the Incoming Mail Server unless your ISP requires that you use their Outgoing Mail Server
Click Next -->
Enter Your Username and Password; this the user name and password you use to access your email. The user name is the part of your email address before the @ sign.
Click Next -->
Click Finish
Then you'll want to close Outlook Express and reopen it to check to see if it's working.
This instruction pertains to those customers who are using their domain (mail.yourdomain.com) as their POP3 (Incoming Server) and SMTP (Outgoing Server) Information in their email accounts. If you are using road runner, fuse, earthlink, adelphia, or servers other than your domain as your SMTP (Outgoing Server) setting, follow the instructions except for the section on "Outgoing Mail Server". You will need to contact your ISP to receive SMTP setting instructions/information.
If you are using MS Outlook versions 2002 or 2003, the following instructions help explain how to make this critical change in your Outlook email settings.
If you are using an earlier version of MS Outlook, the following instructions and screencaptures will still be helpful because the process will be essentially the same, but you will need to locate the area to enter a new email account.
Follow the same procedure for each email account you want to add into your Outlook.
INSTRUCTIONS
Open Outlook
Go to
Tools -->
Email Accounts -->
Select Add a new Email Acct -> Next
Select POP3 -> Next
Enter Your Name;
Enter the Email Address you want to connect to;
Enter Username which is the part before the @ symbol;
Enter Password;
Enter the Incoming mail server which will be "mail.yourdomain.com" - something like "mail.mavb.org" or "mail.tqinet.com", etc.
Enter the Outgoing mail server which could be the same as the Incoming Mail Server unless your ISP requires that you use their Outgoing Mail Server -->
Click on the "More Settings" button -->
Give your mail account a name you will recognize it by - ie, YourName Email -->
Enter your organization if you want to (not required) -->
Enter your email account again in the "Reply Email" section. -->
Click the Outgoing Server tab at the top -->
Check mark the "My outgoing server (SMTP) requires authentication" -->
and then select "Use same settings as my incoming mail server". -->
Click OK.-->
Click Next -->
Click Finish.
Then you'll want to close Outlook and reopen it to check to see if it's working.
